A recent study by the Foundation of the American Board of Internal Medicine explored the importance of trust in healthcare. The report indicates that, whether patients, providers, payers or the broader public, we’re all seeking greater trust in the healthcare system, especially in the wake of the pandemic. Findings suggest that increased communication and deeper…
Loneliness is one of the only universal conditions and it’s increasingly becoming an epidemic – more than a quarter of Americans experience loneliness and the older adult population is one of the highest risk groups for social isolation and loneliness. With winter approaching and concerns over a new COVID-19 variant, the need for human connection…
Last year stretched Humana and me in ways we had never contemplated before. Yet, it made us better, and me better, by providing tremendous learnings during what has been one of the most challenging periods of a lifetime. Reflecting on 2020 has provided some lifelong lessons about how I live and lead and wanted to…
This holiday season, I’m thankful for the many inspiring authors who’ve helped provide fresh perspective throughout an incredibly challenging 2020. If you’re like me, the events of the year have prompted a need to seek a positive outlet to recharge and reset. For me, books have been my refuge. While I read a lot of…
The Humana team has given a lot of consideration to how our move to virtual during the pandemic is impacting our communities –and younger generations, in particular. Our young people are determined, hopeful, and resilient, but we also need to leverage our resources to support them. In Humana’s hometown of Louisville where we have 12,000…
With all the events happening in the world today, it’s easy to form a negative view of the future. But there’s much room for optimism. I got a glimpse of this firsthand during a meeting with about 20 of Humana’s summer interns. The original purpose of the meeting was for me to hear about their internship…
Telehealth isn’t a new invention, but virtual connections with medical professionals increased significantly in March, April and May 2020 as COVID-19 initially spread in the United States. Telehealth’s growth was supported by changes to privacy regulations (to allow patients to use their own devices) and provider reimbursements (to be comparable to in-person visits and allow…
Our Far From Alone initiative I shared earlier this week was born from our members’ feedback. They’re looking for empathy for the loneliness and social isolation they’re experiencing and simple suggestions for staying connected, even while minimizing their physical contacts. One thousand six hundred people have visited FarFromAlone.com and several of you expressed gratitude for…
While Covid-19 has been a different experience for each of us, our work in health care tells us there are people who are especially impacted by it, both directly in their physical health and indirectly in their social and mental health. We thought about those individuals when committing $50 million to national and community service…
We are in an uncertain and unpredictable time in healthcare. Coronavirus has dramatically changed the landscape in many ways, including how people think about seeking and receiving care. One of the most transformational changes we’re seeing is telemedicine. Take Donald for example. Several weeks ago he fell and needed stitches and went to the ER.…
