Addressing the many gaps and issues facing our nation’s health care system is, in some ways, as big a challenge as we faced in working to put a man on the moon in the 1960s. As a nation, we met the challenge issued by President Kennedy by creating a truly exceptional partnership between the federal…
During the last two months, there’s been no shortage of discussion about the challenges facing the launch of the federal health exchange website, Healthcare.gov. Despite all the noise about the initial issues with Healthcare.gov, we can’t lose sight of the forest for the trees. It’s important to remember that the Affordable Care Act was never…
Recently, I participated in my company’s 100-Day Dash, a friendly competition designed to encourage employees to take more steps – as individuals and as teams – over a 100-day period. I take my fitness pretty seriously, so this was a competition I really enjoyed. We had 12,000 employees sign up for the Dash, a solid number…
I received a letter from one of our Humana health plan members that was a valuable reminder to me of what the future of health care should look like from an individual’s perspective. It’s always refreshing when our members take time to tell us not only what they find of value, but, more importantly, what…
During a recent trip to the West Coast, I met with several small and large technology and consumer-focused companies about how they’re building stronger relationships with their customers. These customer relationships have enabled these once transactional-focused companies to create a unique customer experience that has transformed their respective industries. It’s no secret that health care…
